Evan Mercer
Editorial profile for Evan Mercer, the founder responsible for Service Tech Select's workflow research, evidence review, and published conclusions.
Evan Mercer is the founder of Service Tech Select and its lead researcher. Every editorial page on this site is written, researched and approved for publication under that name. Software, including AI, may assist with research organization, drafting, editing, calculations and quality checks; the named author verifies the supporting evidence and takes responsibility for the published conclusion.
What he is responsible for
- Designs and maintains the evaluation framework, and decides what is worth testing.
- Authorizes the test accounts and runs the hands-on sessions attributed to him.
- Reviews the relevant vendor terms before a test method is used.
- Checks material claims against the cited evidence before they are published.
- Approves subjective assessments and final recommendations.
- Maintains corrections.
What he covers
Software and technology for service businesses, starting with the trades whose workflows have been mapped: find them by trade. The subject areas are customer records, estimating, scheduling and dispatch, invoicing and payments, recurring service, inspection and photo documentation, and the integrations between them.
How the testing is done
Products in the same comparison receive comparable core tasks where meaningful, plus the trade-specific tasks relevant to that buying decision, with the same sample data and the same definition of a finished task. The difficulty of learning an unfamiliar interface is kept apart from how a product performs once the workflow is understood. Hands-on workflow sessions are documented, with recordings or other preserved evidence where the method requires it, so a published claim can be traced back to the evidence that supports it. A byline says “Tested” only when that person performed the stated test. How testing works is on the methodology page, and the standards for what gets published are in the editorial policy.
Corrections and contact
If something on a page is wrong or out of date, say so. Corrections are the first priority in that inbox, and the process is set out in the editorial policy.